By adopting Autorola’s eRepair platform, Hertz New Zealand has taken a major step toward modernising its damage management processes — delivering faster repair handling, improved visibility, and new operational possibilities across the business.
From manual gaps to automated precision
The shift to eRepair came as Hertz sought to align its systems with those in Australia, ensuring consistency and efficiency across operations. The platform now acts as a single source of truth for all damage repairs , from capture to completion.
One of the biggest early wins? Instant claim case creation. Any time a vehicle damage image is captured via the app, a Vehicle Incident Report (VIR) is automatically generated, and the eRepair system instantly creates a claim. The old manual-entry process is gone — along with the risk of missed or delayed cases. This has significantly shortened the claims handling period, improved overall efficiency, and boosted the customer experience.
Visibility that drives results
Managers now have an instant overview of jobs across all regions thanks to eRepair’s dashboard — a feature that’s proving invaluable for tracking progress and allocating resources, while also contributing to faster claim processing and greater accuracy.
As Joanne Caulfield, Fleet Manager, Hertz New Zealand puts it: “From a manager’s perspective, I enjoy being able to view the dashboard page to track progress of jobs for all staff and regions from start to finish.”
Phased rollout, smoother transition
Rather than flipping the switch nationwide, Hertz adopted a region-by-region rollout. This allowed for targeted onboarding, reduced disruption, and direct support where it was needed most.
“The support from Martin Bennie and the Autorola team has been exceptional… The communication and ongoing help from project start to the current time has been appreciated immensely”, Joanne Caulfield continues.
The Autorola team worked side by side with Hertz staff and suppliers, offering rapid query responses, hands-on error resolution, supplier training, and clear, consistent communication. This approach built user confidence and ensured early adoption stuck.
Opening the door to new services
Beyond claims, the platform is expanding Hertz’s capabilities. Puncture and windscreen chip repairs can now be processed through eRepair — something the old system couldn’t handle. The platform also manages salvage vehicles, giving visibility on total-loss units and helping source parts for other repairs.
A model for technology-driven transformation
The partnership between Hertz and Autorola is already delivering measurable benefits, and with the platform’s potential still unfolding, it is set to further streamline operations, improve accuracy, and expand repair capabilities — a transformation driven by collaboration and smart technology.