Autorola is celebrating a new version 2.0 of its eRepair management platform, which is being launched in Q4 this year. The platform currently processes 1,100 repairs each month across the 50,000 vehicles on the system.
This latest version of eRepair will allow fleets to record Vehicle Summary, Quotation, Assessment, and Repair Information for each vehicle, while preserving the old order workflow.
New features
In addition to these features, eRepair 2.0 will unlock the full capacity of the event framework in Fleet Monitor, and introduce a range of new features:
- Customisation: Fleets can tailor the tool to their business needs and introduce customer-specific implementations.
- Extensive Automation: Extensive automation options, including automated email communication with fleets to inform them of the repair status of their vehicles in real time by vehicle and across the entire fleet.
- Third-party integration: Connect effortlessly with external ecosystems. Two examples for current rental customers are the ability to connect fleet inspection software which is used at the end of a customer rental and repair quoting module which calculates repair costs and times and the value of end of contract damage which are then passed onto the customer.
Australian rental companies
Martin Bennie, Autorola Australia’s operations manager has collaborated very closely with an Autorola Solutions team in its Denmark HQ on developing version 2.0 as Australian rental companies are some of the system’s current biggest users.
Rental giants Enterprise, Sixt, Hertz and East Coast Car Rentals all use eRepair for their vehicle repair management in association with their individual supply chain which are also integrated into the eRepair system. A similar application to eRepair is also in use with fleets in Germany.
Repair management supply chain
A repair starts with the rental company inspecting a vehicle and then uploading the results into eRepair via API integration which then tracks the repair status via the entire repair management supply chain.
It gives complete visibility of every car and each step of the repair process right down to the individual type of repair such as a new tyre, windscreen, or body panel damage thanks to regular updates from supply chain suppliers.
Integration with repair quoting packages enable fleets to understand a repair cost as well as time which gives them some idea of whether a vehicle is going to be off the road and for how long. This process also powers the customer re-charge process.
Getting damaged cars back on the road
“The focus of rental fleets is to repair damaged vehicles quickly and efficiently to maximise vehicle utilisation and to have all the necessary documentation to settle claims as soon as possible. eRepair plays a big part in this process,” explained Martin Bennie.
“Meanwhile, on a macro level, the eRepair dashboard enables a fleet coordinator to view and manage all repair jobs for their location. At the same time, it gives fleet managers a helicopter view of daily operations from a national down to location level.
eRepair reporting
“Fleet managers appreciate the reporting eRepair provides. It enables them to review repairer and assessor performance. It also assists them when acquiring a new fleet by reviewing costs and repair delays due to manufacturer part availability.”
“And if the vehicle is a write-off, the operator can request it be sold through the fastSalvage system, which is a separate Fleet Monitor system allied to our MarketPlace wholesale used vehicle sales platform. Vehicles are then offered for sale online in situ to Autorola’s national network of registered bidders,” he added,” he added.
