Autorola Solutions’ eRepair platform celebrated its 12th birthday in 2025 with the launch of a new version 2.0. The unified platform serves as the source of truth for managing repairs, streamlining the entire process from initial damage to repair completion, and importantly allowing fleets to customise it to meet their specific needs and introduce customer-specific implementations.
“We have multiple rental customers who use eRepair – including Hertz who have been using it for over 12 years – we recently rolled it out to Sixt and have long standing partnership with other companies.
eRepair has an excellent reputation
“It is by far the most widely used system in Australia, and it has built up a very good reputation with rental companies for managing their repair and claims process more efficiently which in turn helps improve vehicle utilisation.
“Assessing and repairing damaged vehicles quickly and efficiently, including completion of all the necessary documentation improves the speed at which a vehicle can get back on the road.
“This speed of repair is where eRepair has made the biggest difference for rental companies – we have reduced it from an average of 20 days to seven days. This has been made possible by adopting comparisons between the quotes which are provided and an independent assessment supported by multiple images.
Independent assessor quotes
“Adopting an independent assessor has also helped reduce the average cost per vehicle repair, plus offers transparency across the repair process which companies like.
“Rental companies can bill the customer for repair costs within just 24-48 hours of a repair quote being generated which improves the cashflow connected with getting a vehicle back on the road. eRepair aims to get a vehicle out of a storage compound, into a repairer and back on the road as quickly as possible.
eRepair is highly configurable
“The recent launch of eRepair 2.0 has been welcomed by customers as it is much more configurable with each customer being able to finetune it to meet its individual needs.
“A repair starts with the rental company inspecting a vehicle and then uploading the results into eRepair via API integration which then tracks the repair status via the entire repair management supply chain.
“It gives complete visibility of every car and each step of the repair process right down to the individual type of repair such as a new tyre, windscreen, or body panel damage thanks to regular updates from supply chain suppliers.
Integration with repair quoting platforms
“Integration with repair quoting platforms enables fleets to understand a repair cost as well as time which gives them some idea of whether a vehicle is going to be off the road and for how long. This process also powers the customer re-charge process.
“There are around 50,000 rental vehicles currently on eRepair and if the vehicle ends up being too expensive to repair and being declared a write-off, the rental company can choose to auction it off via our online FastSalvage system.
“This is a separate version of our Fleet Monitor asset management and workflow system allied to our MarketPlace wholesale used vehicle sales platform. Vehicles are then offered for sale online in situ to Autorola’s national network of registered bidders. Opening every salvage car to our international network of online buyers always ensures we get the best price.”